Question 1

What do I do with my yard waste?

Accepted Answer

Every town has their own procedures for yard waste. We do not collect yard waste. Please contact your town for specific instructions.

Question 2

Do you offer seasonal holds on service?

Accepted Answer

Yes - customers should contact customer service to request a seasonal hold or restart. Holds must be for three weeks or more in order to receive a credit for unused service.

Question 3

How do I become a customer?

Accepted Answer

Contact our customer service team today by completing our online quote request or by giving us a call.

Question 4

Is my trash on a holiday delay?

Accepted Answer

We observe New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day. These weeks operate on a one-day service delay for days following the holiday.  See our social media for delay notifications

Question 5

Do you guarantee your service rates?

Accepted Answer

Yes - all new customers receive a 12-month rate guarantee when enrolling for our service. Residential and commercial accounts are eligible.

Question 6

Do you offer any discounts?

Accepted Answer

Yes - we offer a 3% discount for customers who pay for a year in advance. We also offer a 3% military veteran discount and a 3% senior discount for customers age 60 or older.

Question 7

Do I need to bag my trash & recycling?

Accepted Answer

Bagging your trash helps us with a clean and efficient pickup.  Recycling should never be bagged, keep it loose!

Question 8

Do I need to separate my recycling?

Accepted Answer

No, please place all your recyclables loose in your tote.

Question 9

Where do I place my totes?

Accepted Answer

Place your totes 3 feet apart from each other, and as close to the curb as possible. Please keep them away from other nearby objects such as mailboxes and basketball hoops.

Question 10

I’m interested in joining the team. How do I apply?

Accepted Answer

We appreciate your interest! Click here to check out our current opportunities and submit an application.

Question 11

When is my bill due?

Accepted Answer

Your bill is due upon receipt. Late fees begin to be assessed once balance becomes 30+ days past due of the invoice date.

Question 12

Do you offer bulk pick up?

Accepted Answer

Yes! We offer bulk pick ups for many household items. You can view the complete list of accepted items here.

Question 13

What type of billing methods do you offer?

Accepted Answer

Customers can elect to receive their bills via standard US mail, email or both.

Question 14

My bill includes a fuel recovery fee. What is this fee for?

Accepted Answer

The fuel surcharge you see on your bill is a fee that all of our residential and commercial customers are paying to help us manage the fluctuating cost of diesel fuel in the Central Atlantic region.  As fuel rates fluctuate, you may see a percentage increase or decrease in that fuel surcharge as we believe in being transparent with our customers and only charging what is absolutely needed to provide a consistent service. The link to the PADD 1B fuel rate can be found here with complete rate history that we reference in determining the recovery fee.

Question 15

Do you offer oil disposal or recycling?

Accepted Answer

Unfortunately we do not. Please click here for oil recycling resources available to NY residents.

Question 16

Do your services include medical waste disposal?

Accepted Answer

Unfortunately we are not permitted to handle biohazardous or medical waste. Resources related to biohazardous waste can be found here.

Question 17

Do you offer bulk pickups for non-customers?

Accepted Answer

Unfortunately we do not. Our bulk pickup service is specifically offered for our residential and commercial clients.

Question 18

I live in the Village of Skaneateles - are there specific rules about container placement?

Accepted Answer

Yes there are - please find the village ordnance address the rules on container placement here.

Question 19

How can I go about disposing of my old TV?

Accepted Answer

New York State law requires manufacturers to take back unwanted electronics from households, schools and businesses. More information on the program can be found here. Additional local disposal options can be found here.

Frequently asked questions